If you are too ill to attend the surgery and require a home visit please contact the surgery as soon as possible after 08:00 and before 11:00 giving details of the nature of the problem. This will enable the doctors to assess the urgency of the problem.

The Doctors will only visit you at home if your condition makes you unfit to travel to the surgery. Please make every effort to attend. It is the Doctor’s decision as to whether a home visit is necessary.

For any requests after 12:00 a GP will contact you to discuss your condition and may send an out-of-hours doctor to review your symptoms.

Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?

If so, you can book your appointment now by contacting us.

Enhanced Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the Practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the GP Surgery during the week due to work and family commitments for instance.

Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.

APPOINTMENTS ARE AVAILABLE:

Monday to Friday - Daytime & Evenings
Saturday and Sunday - Daytime
Bank Holidays – Daytime

APPOINTMENT TYPES:

Face to Face – You will see a clinician in person and be required to go to the service location - usually at the Phoenix Centre, Heywood

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This may be from a withheld number and you will not be required to go to the service location unless offered at the time

We have a texting service which allows you to receive confirmation and reminders about your appointments. This also allows you to cancel your appointment if you can't make it, by replying 'CANCEL'.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Appointments are in high demand, please let us know as soon as possible if you need to cancel an appointment. 

Alternatively, you can respond to your appointment reminder text message with the word CANCEL.

If you need help when we are closed:

Contact NHS 111 or 999 in an emergency

Please tell us:

• If there’s a specific Doctor, nurse or other health professional you would prefer to respond. We will do our best to accommodate.
• If you would prefer to consult with the Doctor by phone, face-to-face, or by text or email. 
• If you need an interpreter
• If you have any other access or communication needs